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Complaint Coordinating Unit

The Complaint Coordinating Unit has been established in the Head Office of CEA for effective coordination and management of complaints received by CEA.


Attend on Public Complaints Received by CEA:


•    All public complaints received by the Head Office of CEA are forwarded to Complaint Coordination Unit.


•    Complaint Coordination Unit is take initial action for complaint categorization, numbering and record keeping.


•    The complaints which are fallen into CEA mandate (covers with the regulations under NEA) are forwarded to relevant Provincial/ District Office or Unit of CEA for necessary action with an acknowledgement letter to the Complainant.


•    If the received complaints are directly related to the subject areas of other institutions, such complaints are referring to relevant subject related institution with a copy to the complainant.


What happen to your complaint?


The complaints which are fallen into CEA mandate (covers with the regulations under NEA) are forwarded to relevant Provincial/District Office or Unit of CEA for necessary action. The relevant office/ Unit of this Authority will inspect and take necessary action to solve/ minimize the effect of the complaint. Also the relevant Office/ Unit of this Authority will inform the complainant regarding the action taken.


However among the complaints received by CEA, some complaints are directly related to subject areas of other institutions.  Such situations, CEA takes action to forward those complaints to relevant subject related institutions for necessary action with a copy to the complainant.


Accordingly by forwarding your complaint to relevant subject related institution, the relevant institutions can attend on complaints without delay.

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Last Updated on Wednesday, 09 October 2019 06:15

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